Terms and Conditions
Please read these Terms & Conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Lords Kitchens makes items available to you.
1. Descriptions, prices and product information
We have taken care to describe and show typical products as accurately as possible. We provide only basic product information on our website. We do have examples of our completed installations on the Lords Kitchens website and our facebook page.
If there is anything which you do not understand, or if you wish to obtain further information about our range of fitted interiors please contact Sales office on T. 01253 767747 E. sales@lordskitchens.co.uk
Every effort is made to ensure that prices shown for items and services are correct at the time the item or service is added onto the www.lordskitchens.co.uk website.
If, by mistake, we have under-priced an item or service, we will not be liable to supply that item or service to you at the stated price, provided that we notify you before we dispatch or install the item. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item or service at that price. If you decide not to order the item or service, we will give you a full refund on any amount already paid for that item or service in accordance with our refund policy in section 7 below.
All prices are expressed inclusive of any VAT payable unless otherwise stated. The price shall be inclusive of delivery charge.
The prices quoted for installation is based on information supplied by you, the customer, and what is visible and easily accessible at the time of design consultation. If the installation you require is more involved (for example, it includes floor repair, connection services or building works) this may incur further charges due to non compliance and/or substandard work having been previously completed without consideration for good practice or in line with regulations and you may be asked to enter into a further agreement for these works.
2. Availability
We try to ensure that we have your complete order before delivery or commencement of work; however in rare instances popular items can go out of stock for short periods of time. If for any other reason beyond our reasonable control we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.
3. Payment and acceptance
If you buy an item or service from Lords you will be charged for an item at the time you place your order. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch an item or provide any services to you, at which point a contract will be made between us. At any point up until then we may decline to supply an item to you or decline to provide the installation services. If we decline to supply an item to you and you have already paid for it, we will give you a full refund of any amount already paid for that item in accordance with our refund policy in section 7 below.
Where items are dispatched separately, our acceptance of the order in respect of each item takes place when that item is dispatched.
4. Delivery
Delivery will be made to the address specified when you complete your order.
Please note we only deliver to addresses within mainland UK and Northern Ireland. We cannot deliver to the Channel Islands, Isle of Man, Isle of Wight, the Scottish Islands, BFPO addresses and the Republic of Ireland.
We do our best to secure delivery within 14 days of the date of your order or, if later, on the date requested when your order is placed. Deliveries will be made Monday – Friday between the hours of 7:00am and 6:00pm unless otherwise notified. Whilst we make every effort to deliver all your items within 30 days of the date of your order or your requested delivery date, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting an item to you within that time.
Delivery maybe made by installments. If your order consists of more than one item, and part of your order is unavailable, we will arrange for the part delivery of the order and arrange for the delivery of the balance of the order when the goods are available.
If you are not at home for a pre-arranged delivery then we reserve the right to charge you a further £50 to re-deliver your order. If you wish to change the delivery date once it is agreed then please give us no less than 48 hours notice prior to delivery.
On delivery our carriers will deliver to a downstairs room of your choice. Furthermore, our carriers reserve the right to take pictures of the product once offloaded at your delivery address.
On delivery you will be required to conduct an item count and sign a Proof of Delivery which shall be conclusive evidence that you have received your order. By placing an order you are authorising us to accept signature from another person on your behalf if you need to sign for an item and you are not present at the time of delivery.
Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbor) and/or it is paid for in full. When an item is delivered, risk of damage to or loss of the item passes to you.
Subject to the other provisions of these conditions we shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Products.
We shall have no further liability under the Contract if, for any reason, you fail to accept delivery of any of the Products when they are ready for delivery, or we are unable to deliver your order on time due to health and safety risks.
5. Installation
Once you have ordered an installation service we may contact you to arrange a convenient time to visit your home to carry out a survey if there is further investigation necessary. Following which we will agree a date with you on which the installation will start.
If the installation you require is not a standard installation (for example, it includes moving services, connection services or building works) then installation schedules are for guidance purposes only. Prior to installation you are responsible for:
You are advised not to decorate rooms (except the space where front frame furniture is to be installed) (including tiling walls or the laying of new floors) prior to installation in order to avoid minor incidental damage caused during installation.
Throughout the installation you are responsible for giving the installer reasonable access to your property in order that installation works can be completed.
If you are not in on the agreed start date of installation or the property is not in a condition ready for installation to proceed then we reserve the right to charge you a delay charge.
We will do our best to procure that installations are started on the date agreed between you and the installer. However, the start date and completion dates that we give you are guides. Whilst we make every effort to install the items within that time, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems installing the items within the stated time.
We will do our best to ensure that the installer performs the services with due care and skill and observes all health and safety rules. Furthermore, we will carry out checks to ensure that they are suitably qualified to carry out the installation.
6. Cancellation of order
If you wish to cancel your order, please advise us as soon as possible.
6.1 Purchase of goods
If the item(s) have not been dispatched we will cancel the order and we will refund payment in accordance with our refund policy in section 7 below. If the item(s) have been dispatched to you and we are unable to stop the delivery, you can refuse to sign for the delivery so that the item(s) are returned to us and we will refund in accordance with our refund policy in section 7 below. Alternatively, if you have already taken delivery please follow the procedure under 'Non-faulty items' in section 8 below. Please note: If the product you wish to change or cancel is a bespoke product then once the order is placed we cannot except changes or cancellation.
6.2 Installation of goods
If you cancel the order before the goods have been delivered, then we will refund payment in accordance with our refund policy in section 7 below.
We try to ensure that we can always fulfill any installation orders. However, we reserve the right to decline any such order placed with us within 5 working days of the date you place an order. In such circumstances we shall give you a full refund of the standard installation price.
Cancellation of the installation of the goods will not result in the cancellation of the purchase and delivery of the goods.
7. Refund policy
If you are entitled to a refund, we will make a refund to the account originally charged for the purchase of the product or services.
8. Returns instructions
We hope that you will be happy with your purchase but should you wish to return or exchange an item please follow the instructions below.
8.1 Any non-faulty bespoke or made to measure items cannot be cancelled/returned once ordered.
8.2 Non-faulty items excluding bespoke or made to measure items. Where the products have been delivered to you, you may return them within 14 working days from the date of delivery, provided that no attempts have been made to use or fit the products and provided that the products have not been damaged in any way. We reserve the right to refuse to take back any products that have been tampered with or damaged in any way. This does not affect your statutory rights.
We will charge you £50 to collect the Products, together with an additional charge to cover the repair costs for any damage to the products that may have occurred whilst the goods have been in your possession. We reserve the right to charge a 25% restocking charge on all returned goods provided they are in the original packaging. If the goods are to be returned due to an error on the part of Lords there will be no cost to you.
If you do not return an item after our reasonable attempts to recover it, you will be deemed to have accepted the item and you will be charged for your order.
8.3 Faulty items
You agree to check the products on receipt and inform us of any defects within 72 hours of delivery. If there are any obvious defects to the product at the time of delivery you agree to note this on the Proof of Delivery slip.
If, after a product has been fitted, you find a fault, we reserve the right to request the manufacturer or a registered engineer to contact you or make a house visit to confirm the fault.
If the products are faulty then the supplier/manufacturer’s guidelines for dealing with such fault will take preference and be solely their responsibility unless the fault is deemed to be caused by Lords or their installers, in such instance Lords will take responsibility for correction of the faulty goods but only up to the value of the goods. We will not take responsibility for goods outside of their guarantee period.
We shall endeavour to transfer to you the benefit of any manufacturer's guarantee given to us.
If we arrange for an item to be repaired, please also send a copy of the invoice which accompanied delivery. Failure to show that you have purchased the item from us may result in the repair becoming chargeable.
Repair turnaround time is dependent on the relevant manufacturer's current workload. We will not accept any claims for losses you suffer during this time.
If a fault is caused by accident, misuse or negligence, or it occurs outside the warranty period, it will not be covered by the manufacturer's warranty. Service estimates for an item not covered by the manufacturer's warranty will be chargeable. An estimate will be emailed (or sent to you by post if we do not have an email address for you) and confirmation of acceptance is required within 10 days. Where such acceptance is not received the item will not be repaired.
9. Unsatisfactory installation
Once the installation works are finished, you are responsible for inspecting the works and signing them off with the installer. If you have any concerns at that stage you should contact us immediately.
We hope that you will be happy with the installation works that have been completed. Should you have any concerns with regards to the installation at any time then contact Lords Kitchens on 01253 767747. In the event that we consider that the problems that you are encountering are due to faulty installation we will endeavour to resolve them to your satisfaction.
10. Payments
You can pay by Mastercard or Visa credit card, Maestro, Solo or Delta debit card, personal cheque (please allow 5 working days), bank transfer. Credit cards are subject to a 2.5% fee.
Authority for payment must be given at the time of order. If there is a problem taking payment for all or part of your order we will contact you by email (or by telephone if you have not given us an email address).
11. Our responsibility to you
If we are in breach of these Terms & Conditions, we will only be responsible for any direct losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you make the relevant order.
Our products are for personal use only and our liability shall not in any event include business losses such as lost data, lost profits or business interruption.
This paragraph 11 shall not limit or affect our liability resulting from any products sold being found to be unsafe or if something we do negligently causes death or personal injury.
Our liability to you in connection with any purchase order will not exceed the total price charged for the items.
Our liability to you in connection with an installation order shall not exceed £2,000,000 (two million).
12. General
You may not transfer any of your rights under these Product and Installation Terms & Conditions to any other person. We may transfer our rights under these Product and Installation Terms & Conditions to another business where we reasonably believe your rights will not be affected.
If you breach these Product and Installation Terms & Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Product and Installation Terms & Conditions.
We shall not be responsible for any breach of these Product and Installation Terms & Conditions caused by circumstances beyond our reasonable control. In particular, if the performance of our installer's obligations under these Product and Installation Terms and Conditions is prevented or delayed by any act or omission by you, neither we nor the installer shall be liable for any costs, charges or losses sustained or incurred by you arising directly or indirectly from such prevention or delay.
These Product and Installation Terms & Conditions are subject to English law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in England, Scotland, Wales or Northern Ireland.
13. Customer Services
If you have any queries, please contact us on 01253 767747
Lords Kitchens is the trading name of Kitchen Specialists Ltd
424 Waterloo Rd, Blackpool, Lancashire. FY4 4BL
Company Registration No. 4952288
VAT No. 604562067
Last Updated: 23/11/2011
14. Kitchen units guarantee - 15 years
Kitchen units are guaranteed against manufacturing defects, provided units have been cared for and installed in accordance with our instructions. Please note that the guarantee does not cover defects arising from reasonable wear and tear.
The guarantee does not cover any products that have been modified, altered or transformed in any way. Furthermore, the guarantee does not cover products that have been moved from their original installation position for any reason.
The guarantee is only valid for the original purchaser of the kitchen units and is not transferable.
Should any product require replacement and is no longer available we will offer you the nearest alternative. However our obligation under this guarantee will not extend beyond repairing/replacing the failed item
15. Kitchen Fascia’s guarantee – 1 to 10 years
Kitchen Fascias (doors, panels, plinths, cornice, pelmets) are guaranteed against manufacturing defects, provided units have been cared for and installed in accordance with the manufacturer’s instructions. Please note that the guarantee does not cover defects arising from reasonable wear and tear.
The construction methods for Fascias (doors, panels, plinths, cornice, pelmets) are quite varied. It is important that you fully understand the care and maintenance guidelines that apply to your chosen product as failure to follow these will invalidate your guarantee.
The guarantee does not cover any products that have been modified, altered or transformed in any way. Furthermore, the guarantee does not cover products that have been moved from their original installation position for any reason.
The guarantee is only valid for the original purchaser of the kitchen units and is not transferable.
Should any product require replacement and is no longer available we will offer you the nearest alternative. However our obligation under this guarantee will not extend beyond repairing/replacing the failed item.
16. Installation guarantee – 12 months
All Labour work (building work, tiling, electric’s, plumbing, fitting) is guaranteed for a period of 12 months.
17. Interiors
The supply of all coverings, fabrics and paints by Lords are based on the selection of product by the customer with guidance from our staff (if required).
Ultimately the final choice is that of the customer and it is for the customer to be sure the product they choose is the product they require in texture, pattern, shade etc.
It is recommended that on receipt of goods and before an fitting, making or usage that goods are checked and as you requested. Once it is used, fitted, cut, applied etc. returns will not be accepted.
Certain special order products cannot be returned in all cases this will be pointed out at the time of order.
Lords do not accept responsibility for variations in shade, texture, colour and batches. The manufacturer's product notes for each individual item/s will clearly state the nature of the goods and any special considerations. It is for the customer to check these meet with their expectations.
Should the customer choose their own contractors they are solely responsible for the contractor's ability to work with the goods supplied by Lords.
If you require interior design assistance then we can advise and undertake this type of project and it will be treated as a specific role and costs will be discussed to cover the added responsibility and time when providing this service.
1. Descriptions, prices and product information
We have taken care to describe and show typical products as accurately as possible. We provide only basic product information on our website. We do have examples of our completed installations on the Lords Kitchens website and our facebook page.
If there is anything which you do not understand, or if you wish to obtain further information about our range of fitted interiors please contact Sales office on T. 01253 767747 E. sales@lordskitchens.co.uk
Every effort is made to ensure that prices shown for items and services are correct at the time the item or service is added onto the www.lordskitchens.co.uk website.
If, by mistake, we have under-priced an item or service, we will not be liable to supply that item or service to you at the stated price, provided that we notify you before we dispatch or install the item. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item or service at that price. If you decide not to order the item or service, we will give you a full refund on any amount already paid for that item or service in accordance with our refund policy in section 7 below.
All prices are expressed inclusive of any VAT payable unless otherwise stated. The price shall be inclusive of delivery charge.
The prices quoted for installation is based on information supplied by you, the customer, and what is visible and easily accessible at the time of design consultation. If the installation you require is more involved (for example, it includes floor repair, connection services or building works) this may incur further charges due to non compliance and/or substandard work having been previously completed without consideration for good practice or in line with regulations and you may be asked to enter into a further agreement for these works.
2. Availability
We try to ensure that we have your complete order before delivery or commencement of work; however in rare instances popular items can go out of stock for short periods of time. If for any other reason beyond our reasonable control we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.
3. Payment and acceptance
If you buy an item or service from Lords you will be charged for an item at the time you place your order. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch an item or provide any services to you, at which point a contract will be made between us. At any point up until then we may decline to supply an item to you or decline to provide the installation services. If we decline to supply an item to you and you have already paid for it, we will give you a full refund of any amount already paid for that item in accordance with our refund policy in section 7 below.
Where items are dispatched separately, our acceptance of the order in respect of each item takes place when that item is dispatched.
4. Delivery
Delivery will be made to the address specified when you complete your order.
Please note we only deliver to addresses within mainland UK and Northern Ireland. We cannot deliver to the Channel Islands, Isle of Man, Isle of Wight, the Scottish Islands, BFPO addresses and the Republic of Ireland.
We do our best to secure delivery within 14 days of the date of your order or, if later, on the date requested when your order is placed. Deliveries will be made Monday – Friday between the hours of 7:00am and 6:00pm unless otherwise notified. Whilst we make every effort to deliver all your items within 30 days of the date of your order or your requested delivery date, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting an item to you within that time.
Delivery maybe made by installments. If your order consists of more than one item, and part of your order is unavailable, we will arrange for the part delivery of the order and arrange for the delivery of the balance of the order when the goods are available.
If you are not at home for a pre-arranged delivery then we reserve the right to charge you a further £50 to re-deliver your order. If you wish to change the delivery date once it is agreed then please give us no less than 48 hours notice prior to delivery.
On delivery our carriers will deliver to a downstairs room of your choice. Furthermore, our carriers reserve the right to take pictures of the product once offloaded at your delivery address.
On delivery you will be required to conduct an item count and sign a Proof of Delivery which shall be conclusive evidence that you have received your order. By placing an order you are authorising us to accept signature from another person on your behalf if you need to sign for an item and you are not present at the time of delivery.
Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbor) and/or it is paid for in full. When an item is delivered, risk of damage to or loss of the item passes to you.
Subject to the other provisions of these conditions we shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Products.
We shall have no further liability under the Contract if, for any reason, you fail to accept delivery of any of the Products when they are ready for delivery, or we are unable to deliver your order on time due to health and safety risks.
5. Installation
Once you have ordered an installation service we may contact you to arrange a convenient time to visit your home to carry out a survey if there is further investigation necessary. Following which we will agree a date with you on which the installation will start.
If the installation you require is not a standard installation (for example, it includes moving services, connection services or building works) then installation schedules are for guidance purposes only. Prior to installation you are responsible for:
- Checking that you have a suitable supply of gas, electricity, water and waste services.
- Notifying the installer of any particular features which you know about the property which may make the installation more difficult than expected. We will assume that your property is not subject to any listing and that the installation works will not contravene any planning conditions or obligations unless you tell us otherwise.
- Ensuring that existing wiring, gas, water and waste pipework within the property is generally of a legal and good workman-like standard. In particular, you acknowledge that you have checked the walls and floors are sound. You are responsible for locating any hidden wiring or pipework and the installer shall not be liable for any damage caused by or in connection with any hidden conduits.
- Removing all of the contents from the room where the installation is to be carried out, and for cleaning and preparing and protecting all surfaces prior to the arrival of the installer. The installer may reasonably refuse to start work where this has not been done and you will be responsible for any delays (and the cost of any such delays) which arise as a result.
You are advised not to decorate rooms (except the space where front frame furniture is to be installed) (including tiling walls or the laying of new floors) prior to installation in order to avoid minor incidental damage caused during installation.
Throughout the installation you are responsible for giving the installer reasonable access to your property in order that installation works can be completed.
If you are not in on the agreed start date of installation or the property is not in a condition ready for installation to proceed then we reserve the right to charge you a delay charge.
We will do our best to procure that installations are started on the date agreed between you and the installer. However, the start date and completion dates that we give you are guides. Whilst we make every effort to install the items within that time, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems installing the items within the stated time.
We will do our best to ensure that the installer performs the services with due care and skill and observes all health and safety rules. Furthermore, we will carry out checks to ensure that they are suitably qualified to carry out the installation.
6. Cancellation of order
If you wish to cancel your order, please advise us as soon as possible.
6.1 Purchase of goods
If the item(s) have not been dispatched we will cancel the order and we will refund payment in accordance with our refund policy in section 7 below. If the item(s) have been dispatched to you and we are unable to stop the delivery, you can refuse to sign for the delivery so that the item(s) are returned to us and we will refund in accordance with our refund policy in section 7 below. Alternatively, if you have already taken delivery please follow the procedure under 'Non-faulty items' in section 8 below. Please note: If the product you wish to change or cancel is a bespoke product then once the order is placed we cannot except changes or cancellation.
6.2 Installation of goods
If you cancel the order before the goods have been delivered, then we will refund payment in accordance with our refund policy in section 7 below.
We try to ensure that we can always fulfill any installation orders. However, we reserve the right to decline any such order placed with us within 5 working days of the date you place an order. In such circumstances we shall give you a full refund of the standard installation price.
Cancellation of the installation of the goods will not result in the cancellation of the purchase and delivery of the goods.
7. Refund policy
If you are entitled to a refund, we will make a refund to the account originally charged for the purchase of the product or services.
8. Returns instructions
We hope that you will be happy with your purchase but should you wish to return or exchange an item please follow the instructions below.
8.1 Any non-faulty bespoke or made to measure items cannot be cancelled/returned once ordered.
8.2 Non-faulty items excluding bespoke or made to measure items. Where the products have been delivered to you, you may return them within 14 working days from the date of delivery, provided that no attempts have been made to use or fit the products and provided that the products have not been damaged in any way. We reserve the right to refuse to take back any products that have been tampered with or damaged in any way. This does not affect your statutory rights.
We will charge you £50 to collect the Products, together with an additional charge to cover the repair costs for any damage to the products that may have occurred whilst the goods have been in your possession. We reserve the right to charge a 25% restocking charge on all returned goods provided they are in the original packaging. If the goods are to be returned due to an error on the part of Lords there will be no cost to you.
If you do not return an item after our reasonable attempts to recover it, you will be deemed to have accepted the item and you will be charged for your order.
8.3 Faulty items
You agree to check the products on receipt and inform us of any defects within 72 hours of delivery. If there are any obvious defects to the product at the time of delivery you agree to note this on the Proof of Delivery slip.
If, after a product has been fitted, you find a fault, we reserve the right to request the manufacturer or a registered engineer to contact you or make a house visit to confirm the fault.
If the products are faulty then the supplier/manufacturer’s guidelines for dealing with such fault will take preference and be solely their responsibility unless the fault is deemed to be caused by Lords or their installers, in such instance Lords will take responsibility for correction of the faulty goods but only up to the value of the goods. We will not take responsibility for goods outside of their guarantee period.
We shall endeavour to transfer to you the benefit of any manufacturer's guarantee given to us.
If we arrange for an item to be repaired, please also send a copy of the invoice which accompanied delivery. Failure to show that you have purchased the item from us may result in the repair becoming chargeable.
Repair turnaround time is dependent on the relevant manufacturer's current workload. We will not accept any claims for losses you suffer during this time.
If a fault is caused by accident, misuse or negligence, or it occurs outside the warranty period, it will not be covered by the manufacturer's warranty. Service estimates for an item not covered by the manufacturer's warranty will be chargeable. An estimate will be emailed (or sent to you by post if we do not have an email address for you) and confirmation of acceptance is required within 10 days. Where such acceptance is not received the item will not be repaired.
9. Unsatisfactory installation
Once the installation works are finished, you are responsible for inspecting the works and signing them off with the installer. If you have any concerns at that stage you should contact us immediately.
We hope that you will be happy with the installation works that have been completed. Should you have any concerns with regards to the installation at any time then contact Lords Kitchens on 01253 767747. In the event that we consider that the problems that you are encountering are due to faulty installation we will endeavour to resolve them to your satisfaction.
10. Payments
You can pay by Mastercard or Visa credit card, Maestro, Solo or Delta debit card, personal cheque (please allow 5 working days), bank transfer. Credit cards are subject to a 2.5% fee.
Authority for payment must be given at the time of order. If there is a problem taking payment for all or part of your order we will contact you by email (or by telephone if you have not given us an email address).
11. Our responsibility to you
If we are in breach of these Terms & Conditions, we will only be responsible for any direct losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you make the relevant order.
Our products are for personal use only and our liability shall not in any event include business losses such as lost data, lost profits or business interruption.
This paragraph 11 shall not limit or affect our liability resulting from any products sold being found to be unsafe or if something we do negligently causes death or personal injury.
Our liability to you in connection with any purchase order will not exceed the total price charged for the items.
Our liability to you in connection with an installation order shall not exceed £2,000,000 (two million).
12. General
You may not transfer any of your rights under these Product and Installation Terms & Conditions to any other person. We may transfer our rights under these Product and Installation Terms & Conditions to another business where we reasonably believe your rights will not be affected.
If you breach these Product and Installation Terms & Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Product and Installation Terms & Conditions.
We shall not be responsible for any breach of these Product and Installation Terms & Conditions caused by circumstances beyond our reasonable control. In particular, if the performance of our installer's obligations under these Product and Installation Terms and Conditions is prevented or delayed by any act or omission by you, neither we nor the installer shall be liable for any costs, charges or losses sustained or incurred by you arising directly or indirectly from such prevention or delay.
These Product and Installation Terms & Conditions are subject to English law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in England, Scotland, Wales or Northern Ireland.
13. Customer Services
If you have any queries, please contact us on 01253 767747
Lords Kitchens is the trading name of Kitchen Specialists Ltd
424 Waterloo Rd, Blackpool, Lancashire. FY4 4BL
Company Registration No. 4952288
VAT No. 604562067
Last Updated: 23/11/2011
14. Kitchen units guarantee - 15 years
Kitchen units are guaranteed against manufacturing defects, provided units have been cared for and installed in accordance with our instructions. Please note that the guarantee does not cover defects arising from reasonable wear and tear.
The guarantee does not cover any products that have been modified, altered or transformed in any way. Furthermore, the guarantee does not cover products that have been moved from their original installation position for any reason.
The guarantee is only valid for the original purchaser of the kitchen units and is not transferable.
Should any product require replacement and is no longer available we will offer you the nearest alternative. However our obligation under this guarantee will not extend beyond repairing/replacing the failed item
15. Kitchen Fascia’s guarantee – 1 to 10 years
Kitchen Fascias (doors, panels, plinths, cornice, pelmets) are guaranteed against manufacturing defects, provided units have been cared for and installed in accordance with the manufacturer’s instructions. Please note that the guarantee does not cover defects arising from reasonable wear and tear.
The construction methods for Fascias (doors, panels, plinths, cornice, pelmets) are quite varied. It is important that you fully understand the care and maintenance guidelines that apply to your chosen product as failure to follow these will invalidate your guarantee.
The guarantee does not cover any products that have been modified, altered or transformed in any way. Furthermore, the guarantee does not cover products that have been moved from their original installation position for any reason.
The guarantee is only valid for the original purchaser of the kitchen units and is not transferable.
Should any product require replacement and is no longer available we will offer you the nearest alternative. However our obligation under this guarantee will not extend beyond repairing/replacing the failed item.
16. Installation guarantee – 12 months
All Labour work (building work, tiling, electric’s, plumbing, fitting) is guaranteed for a period of 12 months.
17. Interiors
The supply of all coverings, fabrics and paints by Lords are based on the selection of product by the customer with guidance from our staff (if required).
Ultimately the final choice is that of the customer and it is for the customer to be sure the product they choose is the product they require in texture, pattern, shade etc.
It is recommended that on receipt of goods and before an fitting, making or usage that goods are checked and as you requested. Once it is used, fitted, cut, applied etc. returns will not be accepted.
Certain special order products cannot be returned in all cases this will be pointed out at the time of order.
Lords do not accept responsibility for variations in shade, texture, colour and batches. The manufacturer's product notes for each individual item/s will clearly state the nature of the goods and any special considerations. It is for the customer to check these meet with their expectations.
Should the customer choose their own contractors they are solely responsible for the contractor's ability to work with the goods supplied by Lords.
If you require interior design assistance then we can advise and undertake this type of project and it will be treated as a specific role and costs will be discussed to cover the added responsibility and time when providing this service.
